Customer service in the supply chain today has changed from the convenience to the customer in the past, to the profitability and convenience of the selling organization. In the past, customer service was never outsourced to another…
Mitch KostoulakosI agree that customer service is at least inconsistent. Providers are driving productivity in operations and this extends to customer service. Clients can improve their customer experience however. See my post Customer Service Blues @ adhoclogistics.com …more31s ago
International Logistics Consulting; Licensed Customs Brokers
Mitch Kostoulakos 31s ago 