Nuts & Bolts

LinkedIn Comment- Customer Service

Dan Faberโ€ข

๐ŸŒŸ ๐“๐ก๐ž ๐๐ž๐ฌ๐ญ ๐–๐š๐ฒ๐ฌ ๐“๐จ ๐‹๐ž๐ฏ๐ž๐ฅ ๐”๐ฉ ๐˜๐จ๐ฎ๐ซ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐ข๐ง ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ ๐š๐ง๐ ๐๐ž๐ฒ๐จ๐ง๐

Exceptional customer service has been proven to help brands stand out and flourish.

No company is perfect, and every organization has customer service concerns. In these cases, customers want to know that their concerns are being addressed quickly and painlessly. ๐Ÿ’ฏ

Mitch Kostoulakos, LCBย  Ad Hoc Logistics LLC, Licensed Customs Broker, International Logistics Consultant

Deep SenGuptaย andย Dan Faberย I agree that accurate and timely info is key. Self service can be frustrating though when systems don’t recognize the issue easily. In my experience info is easier to get than action for example when the customer needs more than just a status update. The ability/authority to solve problems is what defines great customer service.