Category Archives: Nuts & Bolts

Mitch’s Comments on Airlines

Examples of Change for the Better in Airlines

Posted on LinkedIn by Colin Shaw

There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US.

 

Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway

Southwest Attacks Its Late Problem Head-on with Its Customers

JetBlue Will Automatically Check You in

 

 

Mitch Kostoulakos CTL,LCB

International Logistics and Regulatory Consulting

Good examples of the kinds of things airlines need to do to improve their image and win passenger loyalty. Bravo to the Frontier Airlines captain but that is about an individual employee taking action, not a systemic change. I agree though that these are steps in the right direction.

 

Mitch’s Comments on Airline Service Complaints

Notes from Logistics Management Webinar

Some takeaways from LM’s 2015 Rate Outlook Webinar today:

Air Cargo outlook according to Chuck Clowdis of IHS Global

  • Expect 4-5% growth in air cargo market over next 20 years
  • APAC volume will continue to grow especially electronics
  • EU air carriers will continue to experience sluggish growth in 2015
  • Do not expect lower oil prices to result n lower rates
  • Oil price windfall will allow providers to invest in capacity (777’s) which will increase gradually
  • Currently approx. 100 777’s in service
  • Providers will still seek rate increases so prepare to negotiate

Mitch’s Comment in Talking Logistics

  • Mitch Kostoulakos CTL,LCB Good article. I would add that a preferred shipper should understand the difference between negotiating a good deal with carriers vs rate shopping every move. 

Comment in Airlines and Aviation

 

Customs Broker Exam Tips Re-Visited

 

If you are planning to take the customs brokers exam in April you should be well into your preparations by now. In a previous post I shared the prep strategies that worked for me. Here is the info again with the key steps highlighted. Best of luck but don’t rely on luck.

According to CBP Customs and Border Protection passing rates for the customs brokers exam average only 3-11% nationwide. The test is given twice per year in April and October. It consists of 80 multiple choice questions and a passing grade is 75%. The exam is open book which makes it seem easy. However, the books consist of  the HTUS Harmonized Tariff of the United States and CFR 19 Code of Federal Regulations, totaling hundreds of pages. The difficulty is in being able to quickly access the right section for each question. It is a four hour exam so three minutes per question is not much time.

I took a prep course in Boston taught by  Atty. Mary Wright. The class met two nights per week for 6 weeks prior to the exam. Mary explained the material very thoroughly from her background as a customs attorney and prior experience as an import specialist for CBP. We also reviewed previous exams in class. As good as this class was, I would not have been able to pass the exam without additional study. I estimate that I spent about 40-50 hours on weekends leading up to the exam.

I used 6 previous exams and a 3 step process. In step 1 I took each test for accuracy, ignoring the clock. In step 2 I took the tests again in the same order, while timing myself to make sure I could finish within 4 hours. I believe that step 3 was the key to my success. For this phase I circled all the questions I had missed in steps 1 and 2 and created a separate mini exam which I took several times until I answered all the questions correctly.

 

Comment in Logistics Consulting

 

Mitch Kostoulakos CTL,LCB Good info to keep on file for responding to US Customs requests. One of the main take-aways is that a customs compliance program is a must for importers. The importer’s relationship with their broker is critical and will enable timely data gathering for the response. However, ultimate responsibility for violations rests with the importer.

 

Boo! What to Do when the Government Calls, or Writes, or Shows Up…When Shipping Cross Border – Freight Logistics Company | Cerasis okt.to

There are many occasions when the Government, for our purposes, let’s say US Customs, takes an interest in something your company is doing. Does that sound like attention? Yup, but not all attention is good! In fact, most government, let’s say Customs comm

  • International Logistics Consulting; Licensed Customs Brokers